Last edited by Zolozragore
Thursday, April 16, 2020 | History

6 edition of What Customers Like About You found in the catalog.

What Customers Like About You

Adding Emotional Value for Service Excellence and Competitive Advantage

by David Freemantle

  • 238 Want to read
  • 11 Currently reading

Published by Nicholas Brealey Publishing .
Written in English

  • Customer services,
  • Management & management techniques,
  • Marketing - General,
  • Business & Economics,
  • Business / Economics / Finance,
  • Business/Economics,
  • Service industries,
  • Customer Service,
  • Skills,
  • Customer loyalty,
  • Customer relations

  • The Physical Object
    Number of Pages312
    ID Numbers
    Open LibraryOL9001482M
    ISBN 101857882016
    ISBN 109781857882018

Share this book
You might also like
contemporary index of rurality for England and Wales, 1981

contemporary index of rurality for England and Wales, 1981

Passing out.

Passing out.

Functional food research in Europe

Functional food research in Europe

Twenty years with the indicator.

Twenty years with the indicator.

Constitutional objections to the government of Ireland by a separate legislature

Constitutional objections to the government of Ireland by a separate legislature

U.S. Steel Corporation.

U.S. Steel Corporation.

The merchandises of popish priests. Or, A discouery of the Iesuites trumpery newly packed in England

The merchandises of popish priests. Or, A discouery of the Iesuites trumpery newly packed in England

A chemical examination of the mineral water of Schooleys Mountain springs

A chemical examination of the mineral water of Schooleys Mountain springs

What Customers Like About You by David Freemantle Download PDF EPUB FB2

John, Great list of ideas. Thank you. One of the best examples I’ve ever encountered of giving thanks to customers is this: The realtor who sold my sister and my brother-in-law their home sends them a box of goodies every Christmas (along with a few of his business cards, of course) and a beautiful card.

What Customers Like About You explores the successes and failures of this practice, because providing additional emotional value to customers at the front-line requires a fundamentally different approach to people management than that advocated over the last two by: Whether you are a CEO or own the company, are a leader within the ranks or someone who aspires to be, or simply a man or woman who wants to find more satisfaction within your job, “How To Work With And Lead People NOT LIKE YOU,” is a great start on your journey of discovery/5(47).

The right book can be a huge timesaver, helping you avoid common pitfalls and grow beyond the limits of your personal experience. But there are so many customer service books published that you could spend your entire career just reading : Mathew Patterson. Don't bother with this book if you have read books by Russell Brunson, Gary Vaynerchuk or any of the top selling sales & advertising books on Amazon (or even numerous free ebooks found online) - you're simply getting a rehash.

The promotional material for this book makes it out to be the game changer for the sales & advertising industry, but /5(). You may also hear glowing praise about one of your staff which you can pass along. Thank your customers for honest survey responses. These are the results you can actually build off of, ones you can learn from.

A quick call to acknowledge their survey response and a statement like, “It’s refreshing to get an honest survey response. If you need the best practices and ideas for making your customers loyal and profitable–but don’t have time to find them–this book is for you.

Here are nine inspiring and useful perspectives. In what some are calling the most controversial marketing book of the decade. Sell Like Crazy reveals an 8-phase selling system for generating absurd amounts of leads, sales and profit for any business in any marketing with digital marketing!/5.

It can feel a bit awkward or like you’re asking too much from your customers, but people generally love to share their opinions; they just don’t know the opportunity is there. In this post we’ll go over various scenarios that you can turn into opportunities to ask for reviews, as well as provide examples of how to : Thrivehive.

You can turn this around by offering exclusive loyalty programs, deals or specials geared specifically to your best and most loyal customers. More from Entrepreneur Get heaping discounts to books Author: Brad Sugars. With an online booking platform like BookingLive, customers can book at any time, on any platform, from anywhere in the world.

Whether they’re on their smartphone in the pub, on the tablet in the airport or at their desk during lunch, your customers can book quickly and easily. Online booking is a sharable experience. Eventually, you should have a list of 50+ books and/or authors where you’d like your book featured in the Also Boughts.

Step 4: Populate your Also Boughts with Books Like Yours Now that you know what your specific sub-genre is and which books are like yours, it’s time give Amazon the data it needs to include your book in the appropriate.

Book Customers Filter by Country: All Australia Bangladesh Belgium Bolivia Brazil Canada China Colombia Costa Rica Ecuador Egypt El Salvador Ethiopia France Germany Hong Kong India Ireland Israel Italy Japan Kenya Korea, Rep of Kuwait Lesotho Mozambique Nepal New Zealand Norway Pakistan Rwanda Singapore South Africa Switzerland Taiwan R.O.C.

Today, there are plenty of powerful tools you can use to personalize your marketing and communicate your message to the right customers, like Facebook ads and sophisticated email marketing funnels. With a customer profile, you can use these tools in a cost-effective way.

Get this from a library. What customers like about you: adding emotional value for service excellence and competitive advantage. [David Freemantle]. Why Your E-Book Is Reading You For centuries, reading has largely been a solitary and private act, an intimate exchange between the reader and the words on the page.

In what some are calling the most controversial marketing book of the decade. Sell Like Crazy reveals an 8-phase selling system for generating absurd amounts of leads, sales and profit for any business in any marketing with digital marketing!/5().

Paying attention to subtle, non-verbal communications when talking to customers, to discover what they want. Crafting the Customer Experience for People Not Like You: How To Delight and Engage the Customers Your Competitors Don't Understand by Kelly McDonald, This is an excellent book on customer service; I love the focus on : Miranda Mcdermott.

: Sell Like Crazy: How To Get As Many Clients, Customers and Sales As You Can Possibly Handle () by Sabri Suby and a great selection of similar New, Used and Collectible Books available now at great prices/5().

Automatically detect your customers' time zones and ensure everyone sees the right times. Notifications, reminders & SMS. Customizable confirmations, reminders and follow-ups for you and your customers. We handle 's of bookings for our users every single day.

Bookings this month. Bookings all time. Powerful features. Whether you’re crafting, offering a business support service or selling a product, always remember customers buy from people they know, like and trust.

Let me explain If you’re front of house as well as back stage, you need to create a strategy that allows people to like you, AND discover what’s special about your business. Know Your Customer’s Customers (Better Than They Do) Yet very few go to the trouble, like Symrise, of establishing a credible reason why their clients should bother.

and book excerpts Author: Drew Neisser. This book is like a friend who shares experience and tips to you how to be great at marketing world. And yeah, think like your customer. This Bill Stinnett book /5. Happy customers take to social media or websites like Yelp to share with others their experiences.

And you know what happens next –. Traditionally, a passbook is used for accounts with a low transaction volume, such as savings accounts.A bank teller or postmaster would write by hand the date and amount of the transaction and the updated balance and enter his or her initials.

In the late 20th century, small dot matrix or inkjet printers were introduced that were capable of updating the passbook at the account.

Dealing with customers you dislike Finding out what your customers like -- The one-hour course for adding emotional value -- App. Emotionally connected stars -- App. Suggested further reading -- App. III. Clusters -- App.

Emotions. The book invites you to think about innovation in a new way: not as product innovation but by thinking of your customers as your primary innovation asset, then investing in them.

As I read it, I flipped back and forth between thinking, “This is really interesting’ and ‘This is just another way of spinning old ideas.’. You need to do some serious research or you may wake up one day and find that you no longer have any customers.

Generally there is a lot of information available about trends, big data is churning. On the other hand, if you’ve ever received a negative review, you know just how frustrating it can be.

But whether you love them or hate them, for 90% of consumers online reviews do have an influence. Plus, find out which email marketing best practice is now being put into action by 73% of. Understanding your customers’ needs is the basis for the effective sales. Whichever product you offer, you need to remember that people do not buy functions, shapes, products or services.

They buy benefits, emotions a vision that you should instill in them. In this article, I will show you a few cool ways to define your customers’ needs. In the infographic below we’ve listed 15 major reasons (mostly related to customer service) why your customers don’t like you.

If you manage to get rid of at least some of them, it might help you establish better relationships with existing customers, attract new ones and dramatically improve customer experience.

This book will have you thinking more about your customers and how they think so you can develop the right messages and communication channels to really reach them.

This book isn’t only a great read for those who want to think more about their customers, but a great book for anyone who has to communicate with others as part of their career. Looking through the jobs-to-be-done lens, we reinvented every aspect of the innovation process, including the way customers, markets, and customer needs are defined; the way markets are segmented and sized and the way ideas are generated and tested.

This is the secret behind our Outcome-Driven Innovation process and our ability to help companies deliver what customers. 4 Customers schedule appointments. Customers can now schedule appointments without any back and forth. We handle timezone differences and only offer times if you're free in your connected calendar.

You can collect any information you need when your customers book. All which ensures a hassle free experience for you, your team and your customers.

A Facebook page for the bookstore, regular e-newsletters to customers (like the one written by R. Julia owner), and even Twitter streams can be as important for bookseller promotions as traditional book signings and other in-store events.

Support your customers across email, Messenger chat, Twitter, and Facebook, and every way in between. The new Kayako is built to help you hop back and forth seamlessly between these channels, staying in lock-step with your customer’s conversation.

Log any of a guest’s likes or dislikes on the booking system, so there’s a record of it next time they book. This is important if they complained about or especially enjoyed something.

If possible, make a note of the purpose of their trip – a family wedding or child’s graduation – and this can be a talking point if they visit again. This phone number is Kindle's Best Phone Number beca customers like you used this contact information over the last 18 months and gave us feedback.

Common problems addressed by the customer care unit that answers calls to include Account Access, Refund a Charge, Device Support, Update Account Info, Download Trouble and.

How to connect with customers like a friend. If you want to increase the lifetime value of your customers and add value to their buying experience then you need learn how to connect with them.